Zeetwin Privacy Policy — Your Data Is Safe With Us

Welcome to Zeetwin. We are an online gaming and betting platform built with Bangladeshi users in mind. When you use our website or app, your trust is our most valuable asset — and this Privacy Policy exists to protect it.

This Privacy Policy explains what data Zeetwin collects, why it is collected, how it is used, and how it is protected. We believe you should have control over your own data — which is why your rights and preferences are always our top priority.

By using the Zeetwin platform, you agree to this Privacy Policy. If you disagree with any part of it, please contact us or stop using the platform.

Zeetwin collects various types of information from you. This data helps us improve our services and keep your account secure.

A) Information Collected at Registration

• Full name and date of birth
• Mobile number (for OTP verification)
• Email address (if applicable)
• Password (stored in encrypted form)
• Referral Code (if applicable)

B) Information collected during KYC verification

• National ID or passport number
• Photo or scanned copy of identity document
• Selfie or Live Verification Photo
• Proof of residential address (if required)

C) Information collected during transactions

• BKash, Nagad, or Rocket number
• Deposit and withdrawal history
• Transaction Amount & Time

D) Automatically collected information

• IP Address & Device Information
• Browser and operating system type
• Time spent on the platform and pages visited
• Cookies & Local Storage Data

Zeetwin uses your information only for specific, legitimate purposes. We never collect or use data beyond what is necessary.

• Account Management: For registration, login, password recovery, and account verification.
• Transaction Processing: For deposits, withdrawals, and bonus distribution.
• Fraud Prevention: To detect multiple accounts, bot usage, or other fraudulent activity.
• Customer Service: To resolve your complaints or questions.
• Personalized Experience: To recommend games based on your preferences.
• Legal Obligations: To comply with applicable laws and provide necessary information to regulatory authorities.
• Promotional Communications: To send you offers and updates based on your consent.

Your data is stored on secure servers. Zeetwin retains your information only for as long as necessary — no longer.

Retention Period

• Active Accounts: All data is retained for as long as your account remains active.
• After Account Closure: Transaction records may be kept for up to 5 years to meet legal and regulatory requirements.
• KYC Documents: Stored securely after verification, in accordance with applicable law.
• Inactive Accounts: Accounts inactive for 12 months may be restricted, but data will be retained.

Zeetwin never sells your personal data. However, limited information may be shared with trusted partners under specific circumstances.

When Data May Be Shared

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to process transactions.
• Technology Partners: Hosting, cybersecurity, and cloud service providers operate under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited data may be shared as part of industry-wide fraud prevention efforts.

Zeetwin uses cookies on its website. Cookies are small data files stored in your browser that help make your experience smoother and more convenient.

Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Performance Cookies: For monitoring site speed and performance.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Every Zeetwin user has fundamental rights over their own data. We respect these rights and are here to help you exercise them.

Zeetwin strictly prohibits anyone under the age of 18 from registering or playing. Protecting minors is our highest priority.

• Age is verified at the time of registration.
• Proof of age may be requested in cases of doubt.
• We do not knowingly collect information from minors.
• Any account identified as belonging to a minor is closed immediately.

Zeetwin uses modern technology and strict security protocols to keep your data safe. Our security team is on watch 24/7.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of security.
• Firewall & DDoS Protection: For protection against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

Zeetwin reserves the right to update this Privacy Policy when necessary. Changes may be made due to legal requirements, new services, or business needs.

• You will be notified by SMS or email to your registered mobile number in the event of any significant changes.
• The date of any change will be noted at the top of the page as "Last Updated".
• Continued use of the platform after a policy update will be considered acceptance of the revised policy.

For any questions, requests, or complaints regarding our Privacy Policy, you may reach out to our dedicated Privacy Team.

• Email: [email protected]
• Response Time: Within 24 hours on business days
• Language: You can reach us in both Bengali and English